WhatsAppPrivacy Policy
This Privacy Policy explains how NS Enterprises, operating the brand INDINUTS and website www.indinuts.in (“we”, “us”, “our”), collects, uses, stores and protects your personal information when you visit our website, place orders, or contact us.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information when you interact with us:
- Contact details: name, phone number, email address, delivery address, city and PIN code.
- Order information: products ordered, quantity, payment method, transaction reference and order history.
- Business enquiries: business name, city, dealer/distributor details submitted via forms or WhatsApp.
- Technical data: IP address, browser type, device information, pages visited and referral source (via standard web logs or analytics, if enabled).
- Communications: messages you send us on WhatsApp, email or phone.
2. How We Use Your Information
We use your information to:
- Process and fulfil product orders and deliveries.
- Share payment links and order confirmations via WhatsApp, SMS or email.
- Respond to customer support, dealer and wholesale enquiries.
- Improve our website, products and customer experience.
- Comply with applicable laws, tax and accounting requirements.
- Send promotional updates only where you have opted in or where permitted by law.
3. Payment Processing
Online payments may be processed through third-party payment gateways such as Razorpay, PhonePe or UPI providers. We do not store your full card details on our servers. Payment partners process data according to their own privacy policies and PCI-DSS standards. We receive only transaction status, amount and limited billing details needed to confirm your order.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Logistics partners for order packing and delivery.
- Payment gateways to process transactions securely.
- Service providers who assist with website hosting, analytics or customer communication.
- Legal authorities when required by law, court order or to protect our rights.
5. Cookies & Analytics
Our website may use essential cookies to ensure basic functionality. If analytics tools (such as Google Analytics) are enabled, they may collect anonymised usage data. You can control cookies through your browser settings.
6. Data Retention
We retain personal data only as long as necessary to fulfil orders, resolve disputes, meet legal obligations and maintain business records. Order and invoice records may be kept as required under applicable Indian tax and commercial laws.
7. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure. Please avoid sharing sensitive payment credentials outside official payment links.
8. Your Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023, where applicable), you may request to:
- Access or correct your personal data.
- Withdraw consent for marketing communications.
- Request deletion of data not required for legal or contractual purposes.
To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors.
10. Third-Party Links
Our website may link to third-party platforms (e.g. Instagram, WhatsApp, payment gateways). We are not responsible for the privacy practices of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
12. Grievance & Contact
For privacy-related questions, complaints or data requests, contact:
NS Enterprises (INDINUTS)
Sri Nagar, Rani Bagh, New Delhi – 110034, India
Phone: +91 8595143037
Email: nsenterprisesmakhana@gmail.com
Website: www.indinuts.in
We aim to respond to grievances within 30 days.