Refund & Cancellation Policy

Last updated: 8 July 2026 · Operated by NS Enterprises (INDINUTS)

At INDINUTS (NS Enterprises), we aim to deliver fresh, hygienically packed Guruji Makhana products. This policy explains how cancellations, returns, replacements and refunds are handled for orders placed through our website, WhatsApp or phone.

1. Order Cancellation

Before dispatch

You may cancel your order before it is shipped by contacting us on WhatsApp or phone with your order ID and registered mobile number. If payment was already made, a full refund will be initiated to the original payment method within 5–7 business days (subject to bank/payment gateway processing time).

After dispatch

Once an order has been handed to the courier, cancellation is not possible. You may refuse delivery only in eligible cases as per courier rules; return shipping charges may apply.

2. Return & Replacement Eligibility

Because we sell packaged food products, returns are accepted only in the following cases:

• Wrong product or variant delivered.
• Damaged, torn or leaking packaging received.
• Expired or near-expiry product delivered (as per label).
• Significant quality issue (e.g. foreign objects, unusual odour, visible spoilage) reported with evidence.

Not eligible for return: opened/consumed products, change-of-mind returns, minor cosmetic packaging variations, or issues reported after 48 hours of delivery (unless a longer period is required by law).

3. How to Request a Return or Refund

1. Contact us within 48 hours of delivery via WhatsApp (+91 8595143037) or email (nsenterprisesmakhana@gmail.com).
2. Share your order ID, phone number, product name and clear photos/videos of the issue and packaging.
3. Our team will verify the claim and advise on pickup, replacement or refund.

4. Refund Process

• Approved refunds are credited to the original payment method (UPI/card/net banking/wallet) used for the order.
• Refund timelines: typically 5–7 business days after approval; actual credit may take additional time depending on your bank or payment provider.
• For Cash on Delivery (if offered), refunds are processed via UPI or bank transfer to a verified account.
• Partial refunds may apply if only part of an order is affected.

5. Replacements

Where stock is available, we may offer a free replacement instead of a refund for eligible quality or dispatch errors. Replacement delivery timelines depend on your location and courier availability.

6. Failed or Duplicate Payments

If your account was debited but the order was not confirmed, or a duplicate charge occurred, contact us with the transaction reference. Verified failed transactions will be refunded as per payment gateway rules.

7. Wholesale & Dealer Orders

Return and refund terms for bulk, dealer and B2B orders may differ and are governed by separate commercial agreements. Unless agreed otherwise in writing, food products sold in wholesale quantities are generally non-returnable except for proven manufacturing defects.

8. Consumer Rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2019 and applicable e-commerce rules in India.

9. Contact for Refunds

NS Enterprises (INDINUTS)
Sri Nagar, Rani Bagh, New Delhi – 110034
WhatsApp: +91 8595143037
Email: nsenterprisesmakhana@gmail.com