WhatsAppShipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed for Guruji Makhana products through INDINUTS (NS Enterprises) via our website, WhatsApp or authorised sales channels.
1. Serviceable Areas
We deliver across most PIN codes in India through partnered courier and logistics services. Delivery availability for your location will be confirmed at the time of order. Remote or non-serviceable areas may require alternate arrangements or order cancellation with a full refund.
2. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays are processed on the next working day.
- During peak seasons (festivals, sales), processing may take an additional 1–2 days.
3. Estimated Delivery Time
- Delhi NCR: 2–4 business days after dispatch.
- Metro cities: 3–6 business days after dispatch.
- Other locations: 5–10 business days after dispatch.
These are estimates only. Actual delivery depends on courier performance, weather, holidays and local restrictions. We are not responsible for delays caused by third-party carriers beyond our reasonable control.
4. Shipping Charges
Shipping charges (if any) are displayed at checkout or communicated on WhatsApp before payment. Free shipping may be offered on select order values or promotions as announced on our website or social channels.
5. Packaging
All products are packed in sealed, food-grade packaging suitable for transit. We use protective outer packaging to minimise damage during shipping. Please inspect the package at delivery and report visible damage immediately.
6. Address & Contact Details
Customers are responsible for providing accurate delivery name, address, PIN code and mobile number. We are not liable for failed or delayed delivery due to incorrect or incomplete address details. Re-delivery charges may apply for address corrections after dispatch.
7. Order Tracking
Once shipped, we share courier name and tracking ID (where available) via WhatsApp or SMS/email. You may track your shipment on the courier partner’s website or app.
8. Delivery Attempts
Courier partners generally make 2–3 delivery attempts. If delivery fails due to customer unavailability or refusal (without a valid reason), the order may be returned to us. Return shipping and re-dispatch costs may be deducted from any refund, where applicable.
9. Bulk & Dealer Shipments
Wholesale and dealer orders may be shipped via transport/cargo for large quantities. Delivery timelines and freight terms are confirmed separately at the time of order confirmation.
10. Damaged or Missing Items in Transit
If your package arrives damaged or items are missing, please contact us within 48 hours with photos of the outer box, shipping label and products. See our Refund & Cancellation Policy for resolution options.
11. Contact
NS Enterprises (INDINUTS)
Sri Nagar, Rani Bagh, New Delhi – 110034
Phone: +91 8595143037
WhatsApp: +91 8595143037
Email: nsenterprisesmakhana@gmail.com